Do's and Don'ts of Making a Service Call

When a piece of restaurant equipment fails to function properly, what's the first thing you do. In many cases, people just reach for the phone to call a professional restaurant equipment repair company in Missouri, such as Fast Fix LLC. However, that's not always the best idea. To save yourself and the technician some frustration, follow these do's and don'ts for making a service call.

DO follow a checklist to ensure you've done everything you can. Many service technicians have checklists that the equipment operator can use. Ask your service technician for one the next time you see them. By answering the questions on the checklist before scheduling a service call, operators not only avoid unnecessary calls, but can provide valuable info that the tech can leverage before arriving on-site.

DON'T make a service call unless you've checked to make sure the equipment is properly plugged in (and the indicator light is on). There's nothing worse than the technician showing up only to find the power source was the only issue. It's a waste of time for the technician and a waste of money on the restaurant's part to pay for the service call.

DO make a service call any time you have to take off a cover to expose control boards or gas connections. This is where you should draw the line on the DIY repairs and call in a professional, like the ones at Fast Fix LLC.

DON'T make a service call until after you've checked the hot water connection, and make sure that the pipes leading to the equipment are in fact "hot". If they are not, you might have a plumbing issue rather than a restaurant equipment issue.

DO listen, smell and observe. If something seems out of the ordinary, and you can't pinpoint it yourself, give your Missouri restaurant equipment repair technician a call and we can help you determine if an actual service call is necessary.

DON'T leave out pertinent information when you call. Equipment operators should be as detailed as possible. Tell the basics, such as the manufacturer name, serial number and location on the line, as well as what's not working. If the equipment stops working when you reach a certain temperature, that's something the service technician needs to know.

If you're in need of restaurant equipment service in Western Illinois or Missouri, give us a call at 573-544-0456. We're here for all your equipment needs, from maintenance to repairs. Let us help you keep your restaurant running smoothly and efficiently. One call does it all!

Fast Fix LLC. Restaurant Equipment Service & Repair - 

One Call Does It All! 


Fast Fix LLC. Restaurant Services
9403 County Road 154
Auxvasse, MO 65231

Phone: 573-544-0456
St. Louis Customers: 636-FASTFIX
Website: www.FastFixLLC.com

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Location: Auxvasse, MO 65231, USA

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